Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and verify withdrawals. This policy covers what we gather, how we use it, and the choices you have around your information.

Account securityPayment data protectionWithdrawal verificationContact preferencesData retention

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What This Policy Covers

jz266 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your phone number, payment details for bKash, Nagad or Rocket transactions, and device information to keep your session secure. We use this data to verify deposits, process withdrawals, and send account notifications you ask for. We do

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not sell your information to third parties. Your data stays with us and the payment processors that clear your transactions. We retain account records as long as your account remains active, plus the period required under local record-keeping rules. Once you close your account and the
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retention period ends, we delete personal identifiers. The way we handle data depends on where you access the platform from—availability and data practices align with local law in eligible regions. If regulations in your area restrict online gaming or data transfers, access may not be available.
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We update this policy when our practices or legal requirements change; the current version is always posted here. You can request a copy of the information we hold about you or ask us to remove data we are not required to keep by contacting support through
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the channels listed below. We use session cookies to keep you logged in and remember language preferences; they do not track you across other sites. Payment processors may set their own cookies during deposit and withdrawal flows—check their policies for details. We secure data with encryption
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during transmission and access controls on our systems, but no method is completely. If you notice unusual account activity, reach out to support immediately so we can investigate

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY QUESTIONS

Reach Us About Your Data

If you want to know what information we hold, request changes, or ask how we handle a specific situation, these channels connect you to the team that manages account data and privacy requests.

Team online

Live support

Open the chat widget in the account dashboard or on any page—our support team answers privacy questions, data requests, and account-access issues during service hours.

Email requests

Send your data access or deletion request to the support email listed in your account settings. Include your registered phone number so we can verify your identity before responding.

Account settings

Log in and visit the privacy section under account settings to view the data categories we store, update contact preferences, or request a data export directly from the dashboard.

DATA SECURITY

How We Protect Your Information

We built account security around encryption, access controls, and regular reviews so your payment details and session data stay protected. Here is what happens behind the scenes when you deposit via bKash, log in from your phone, or request a withdrawal.

Payment encryption

Every bKash, Nagad and Rocket transaction passes through encrypted channels—your PIN and payment credentials never reach our servers; the payment processor handles authentication and we receive only a confirmation token.

Session management

We use secure session cookies that expire after a period of inactivity. If you log in from a new device, we send a one-time code to your registered phone number to confirm it is you.

Data retention rules

Active account records stay on file as long as you use the platform. After you close your account, we keep transaction history for the period required by local record-keeping rules, then delete personal identifiers.

Your data rights

You can request a copy of the information we hold, ask us to correct errors, or delete data we are not required to keep. Contact support with your phone number and we will process the request within a reasonable timeframe.

Common Questions About Your Data

We collect your phone number, payment details for bKash, Nagad or Rocket, and device information to verify your identity and process transactions. We do not ask for more than we need to run your account.

We share transaction details with bKash, Nagad and Rocket processors to clear deposits and withdrawals. We do not sell your information to advertisers or other companies outside the payment flow.

Log in and visit the privacy section under account settings, or email support with your registered phone number. We will send a summary of the data we hold within a reasonable timeframe.

Yes—contact support to close your account. We will delete personal identifiers after the retention period required by local record-keeping rules ends. Transaction history stays on file until that period expires.

We use session cookies to keep you logged in and remember your language preference. Payment processors may set their own cookies during deposit flows—check their privacy policies for details on how they track sessions.

Go to account settings and choose which notifications you want—deposit confirmations, withdrawal updates, or promotional messages. You can turn each one on or off individually and save your preference anytime.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJz266 Banking InfobKash User Guide

How We Handle Your Account Information

Reach Us About Your Data

Live support

Email requests

Account settings

How We Protect Your Information

Common Questions About Your Data

01 What information do you collect when I open an account?

02 Do you share my data with third parties?

03 How do I request a copy of my data?

04 Can I delete my account and remove my information?

05 What cookies do you use on the site?

06 How do I update my contact preferences?

Privacy Policy

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